Emergency Information

Feedback

At Benalla Health we are dedicated to providing quality care and service and welcome both compliments and complaints, which help us improve our service to you.

Feedback of any kind can be made in the following ways:

In person

Please call into reception and arrangements will be made for you to talk to one of the Executive Staff. 

By phone

If you prefer, please phone us on (03) 5761 4209 and ask to speak with one of the Executive Staff. 

By email

Email the Executive Office at  executive@benallahealth.org.au

By mail

The Executive Office
Benalla Health,
PO Box 406
Benalla
Victoria, 3671.  

What to do if you are not satisfied with our service

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC).

The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. 

To lodge a complaint with the HCC, fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

The following are documents which help explain the what you should expect when dealing with a health care service.

Download Expect safe and ethical healthcare poster 

Download a copy of the Code of Conduct for healthcare workers

Aged care-related complaints

To raise a concern with the Aged Care Complaints Scheme, there are several ways you can make contact.

Phone: 1800 550 552 

Email: complaintsschemeresources@dss.gov.au

Website: www.agedcarecomplaints.govspace.gov

Mail: Performance and Industry Education Section, Aged Care Complaints Scheme, Department of Social Services, GPO Box 7576, Canberra Business Centre, ACT, 2610.