Emergency Information

Chronic and complex health conditions

Chronic and complex care is for people who:

  • Are often unwell and are  admitted to hospital or at risk of  going to hospital.
  • Have long-term health conditions.
  • Need help to better understand and manage their health conditions.
  • Need health care services in their own home.  
  • Need help to connect to other services in the community.
  • Are a Benalla Rural City resident.

The services that you receive will depend upon:

  • Why you have been in hospital.
  • Your recovery needs.

How can chronic and complex care help you?

  • Connect you to longer term supports (if needed).
  • Confidence to ask your doctor questions.
  • To feel supported and that you are not alone.
  • Learn how to manage your health conditions and medications.
  • Confidence to get back to doing your day to day activities.
  • You will be connected to a Care Coordinator to help your journey through our program.

 The team includes:

  • Care Coordinator
  • Heart Nurse
  • Lung Nurse
  • Dietitian
  • Physiotherapist
  • Occupational Therapist
  • Social Worker
  • High Risk Foot Clinic (Podiatrist and Nurse)
  • Speech Pathologist
  • Quit Smoking Educator (if needed)
  • Allied Health Assistant


All referrals via Intake Worker on (03) 5761 4500


Up to 12 months (if needed)


  • In your own home (whenever possible)
  • Community Rehabilitation Centre

Who to contact:

Benalla Community Care Reception, Monday to Friday 8:30am to 5:00pm

Phone: (03) 5761 4500

Fax: (03) 5761 4502

How much will it cost?

It is a free service, however this does not cover the cost of any services already in place or any new community supports you may need.