About our Urgent Care Centre

Here for you 24 hours a day, 7 days a week.

Benalla Health’s Urgent Care Centre (UCC) provides assessment and treatment for injuries, urgent illnesses and emergency health concerns. Our highly skilled nursing team includes Nurse Practitioners, Rural and Isolated Practice Registered Nurses (RIPRN) and Registered Nurses. They are supported by our visiting General Practitioners (GPs) and specialists from the Victorian Virtual Emergency Department (VVED).

What to Expect When You Arrive

When you arrive at the Urgent Care Centre, please approach the glass doors.

• During daytime hours, the glass doors will open automatically.
• Between 9pm and 7am, the doors are secured for safety. You will need to press the call button so staff can let you in.

A nurse will welcome you, ask a few initial questions and begin the triage process.

Understanding Triage

To ensure everyone receives the right care at the right time, we use a system called triage.

Triage means we assess how urgent your condition is. People with the most serious or time-critical problems are treated first — even if others arrived earlier.

During triage, a nurse may ask about:

• Your symptoms and when they started
• Your medical history
• Medications
• Allergies
• Recent travel
• Pregnancy or breastfeeding
• Anything else needed to help us treat you safely

This helps our team understand what care you need and whether a doctor or virtual emergency specialist should be involved.

Why You May Need to Wait

Because we treat people based on clinical urgency, you may need to wait while staff care for someone more unwell or unstable.
Waiting times can change very quickly depending on who arrives and their triage category, so we are unable to provide wait-time estimates over the phone.

Please know that our team is working to see you as soon as it is safe and appropriate to do so.

Is There a Cost?

Benalla Health’s Urgent Care Centre is a public service, and all patients with a Medicare card receive free nursing care, including Nurse Practitioner assessments and treatment.

Please note:

• If you need to see a doctor, they may charge a private fee (GPs are on-call but not staffed on site).
• If you require imaging, fees may apply; however, concession and Health Care Card holders are typically bulk billed.

Ambulance Membership

We strongly encourage all community members to maintain Ambulance Victoria membership.
If you require transfer to another hospital by ambulance and do not have membership, Ambulance Victoria will invoice you directly.

How to Access the Urgent Care Centre

You can walk in at any time.

In an emergency, always call 000.

Opening Hours

Open 24 hours a day, 7 days a week