Emergency Information

Aboriginal Patient & Family Support Officer

Available to Aboriginal and Torres Strait Islander patients & families who are accessing services at Benalla Health.  

What does an Aboriginal Patient & Family Support Officer do?
  • Assist community members to feel safe when accessing health care, by providing support with a holistic approach, cultural understanding and awareness.

  • Reach out to patients, families and community members to offer further support and advocate on their behalf, and assist with any barriers.

  • Work with non-Aboriginal clinicians to help increase their cultural capacity and awareness when working with Aboriginal Patients.

  • Provide guidance and support by linking patients and families to external and internal support agencies, E.g. VACCA programs, education, KESO-Koori Engagement Officer.

  • Build connections and empower Aboriginal Community members on their health journey.

  • Provide social support. Eg. Transport & shopping.

  • Discharge planning.

How much will it cost?

There are no costs to access this support.

Please contact: 

Rachael Broom 
Mobile: 0461 577 712
Benalla Health: 03 5761 4500
Email: rachael.broom@benallahealth.org.au
Available at Benalla Health Mon - Thurs 9am - 2pm