In person: Please call into reception and arrangements will be made for you to speak with one of the Executive Staff.
By phone: If you prefer, please phone us on (03) 5761 4209 and ask to speak with one of the Executive Staff.
By email: Email the Executive Office at firstname.lastname@example.org
What to do if you are not satisfied with our service:
The following documents will help explain what you should expect when dealing with a health care service.
- Download Expect safe and ethical healthcare poster
- Download a copy of the Code of Conduct for healthcare workers
Aged care-related complaints
The Aged Care Quality and Safety Commission is the primary contact for providers and consumers in relation to quality and safety in the aged care sector, including complaints.
- Phone: 1800 951 822
- Website: www.agedcarequality.gov.au