Emergency Information

Hospital and patient information

Benalla Health staff are trained to provide you with a high standard of care. They have the experience and understanding to assist you in answering any questions you may have regarding your planned or emergency admission.

If you have any questions at all relating to your admission, please contact the staff in the Ward to which you are to be admitted or phone (03) 5761 4222


Due to COVID-19 visiting restrictions are subject to change, if you are travelling, it is a good idea to call ahead before visiting on (03) 5761 4222.

Masks are now optional for visitors except when they are visiting a patient with coronavirus (COVID-19) or other respiratory illnesses.
Masks are available at entry to the hospital. 

Visiting hours are from 10am - 1pm and 2pm - 6pm 7 days a week.

One support person only allowed with a patient presenting to Urgent Care.

Visiting hours are from 10am - 1pm and 3pm - 6pm, 7 days a week.
Please note in our Maternity Ward each mother is allowed 1 parent / guardian, partner/support person at any time and visitors as above. The children of maternity patients are permitted to visit.
Normal visiting hours are observed but we attempt to ensure that mother and baby are not overwhelmed by visitors. Visitors to the maternity unit may be restricted upon the mother or father’s request.
Please do not bring sick children into the maternity unit and ensure you wash your hands prior to entering and leaving the unit.

RAT to be completed at least twice a week and not more than 3 days apart.
Masks are now optional for all visitors, except when they are visiting a patient with coronavirus (COVID-19) or other respiratory illnesses.
People who have tested positive, been in close contact of someone who has tested positive in the past 7 days or have respiratory symptoms should not attend the health services.

Individuals must?not?visit anyone in a hospital or Aged Care Facility, if they:

  • have been diagnosed with COVID-19 and have not been given clearance from self-isolation under the Quarantine, Isolation and Testing Order
  • have a temperature higher than 37.5 degrees or symptoms of acute respiratory infection such as:
  • breathing difficulties/Shortness of breath
  • cough
  • sore throat
  • runny nose.

If you have any concerns or questions around visiting, we are here to help.