Hospital and patient information

Benalla Health staff are trained to provide you with a high standard of care. They have the experience and understanding to assist you in answering any questions you may have regarding your planned or emergency admission.

If you have any questions at all relating to your admission, please contact the staff in the Ward to which you are to be admitted or phone (03) 5761 4222

VISITING OUR SERVICE

The following changes are in place for our health service (as of 1pm 21 August 2021)

Who can visit the health service?

Subject to some important conditions listed below, you can visit a hospital if you are:?

  • the parent, guardian or temporary carer of a patient aged under 18 years?
  • providing essential care and support for a patient’s physical or emotional wellbeing?(including mental health support and support for people living with dementia)?
  • a Nominated Person of a patient who is in hospital to receive care for a mental illness as defined under the Mental Health Act?
  • providing interpreter or informal language support?
  • learning to support a patient’s care once they are discharged from hospital.?
  • the carer of a patient with a disability?
  • providing support to a patient whose medical condition is life threatening?
  • providing end of life support for a patient?
  • accompanying a patient to the emergency department?
  • accompanying a patient to an outpatient appointment?
  • the partner or support person of a pregnant?woman, whose status as a patient relates to their pregnancy?
  • the partner or support person of a patient in?a?maternity ward, whose status as a patient relates to pregnancy or childbirth?

What are the rules for an end-of-life visit?

  • Up to two visitors at a time.?
  • Do not have to be from the same household.
  • No time limits.
  • No specified purpose required.
  • No daily limit.
  • A group may exceed the “two visitors at a time” rule if dependants of a visitor (or patient in hospital) are in the group and care for the dependents cannot be arranged.

What are the rules for visiting other patients?

  • Up to two visitors at one time.
  • Do not have to be from the same household.
  • No time limits.
  • For permitted purposes only?such as for the purposes of providing essential care and support necessary for the patient’s immediate emotional or physical wellbeing.
  • No more than two visitors per day.
  • A group may exceed the “two visitors at a time” rule if dependents of a visitor (or patient in hospital) are in the group and care for the dependents cannot be arranged.


FEVER CLINIC

The Benalla Health Fever Clinic is open from Monday to Friday from 9.30 to 6pm and Saturday and Sunday from 1.30pm to 3.30pm. It is located outside the Urgent Care Centre. 

We encourage people to book for a test prior to coming to the fever clinic, which will help reduce waiting times. This can be done by phoning for an appointment on (03) 5761 4284.

You are also asked to register before your COVID-19 test by going to the QR code below. This will make information collection faster.

This QR code will direct you to a Testing registration site to fill in an online form before your COVID-19 test. Once you have filled in the form, you will get a unique registration number, which can be used by authorised staff at the testing site to access your information securely. This will improve the testing experience.

The details you provide will be available when you arrive at any COVID-19 testing site that uses the testing registration form for 90 days. Registration is available to anyone who is 18 years or older and has an Australian mobile phone number.

Visit the Testing registration page to fill in the online form.