Hospital and patient information
Benalla Health staff are trained to provide you with a high standard of care. They have the experience and understanding to assist you in answering any questions you may have regarding your planned or emergency admission.
If you have any questions at all relating to your admission, please contact the staff in the Ward to which you are to be admitted or phone (03) 5761 4222.
VISITING OUR SERVICE
The following changes are in place for our health service (as of midnight 18 November 2021):
You can visit a patient at a public, private, or denominational hospital, day procedure or multi-purpose health services centre:
- if it is an end-of life visit
- if the patient is ill with a life-threatening condition
- to provide essential care and support necessary for the patient’s emotional and physical wellbeing
- if the patient is under 18 and you are the patient's parent or guardian
- if the patient has a mental illness or is living with dementia and you are their nominated person
- if you are required to provide interpreter services
- if you are required to support the patient upon their discharge
- if the patient is pregnant or giving birth and you are their partner
- if you are accompanying the patient to the emergency department, or
- if you are accompanying the patient to an outpatient appointment.
Each patient can have up to two visitors at a time unless the dependants of a visitor (or patient in hospital) are in the visitor group and care for the dependants cannot be arranged.
You must not visit a hospital to see patients if you have tested positive to COVID-19, have had contact with someone who has COVID-19 in the previous 7 days if fully vaccinated and not a close contact, or in the previous 14 days if not fully vaccinated or a close contact, if you have COVID-19 symptoms, are waiting for a COVID-19 test result are under 16 unless you're providing end-of-life support, visiting a patient with a life-threatening condition or related to the patient, have permission from the hospital or Chief Health Officer to visit or if you are an overseas traveller or an international aircrew service worker who just arrived in Victoria.
A close contact is someone who has spent more than 4 hours in a home, accommodation premises or care facility with someone who has COVID-19.
Staff and visitors must wear a mask unless an exemption applies.
You should contact the hospital before visiting as they may have additional requirements, conditions, or restrictions for visitors.
The Benalla Health Fever Clinic is open from Monday to Friday from 9.30 to 6pm and Saturday and Sunday from 1.30pm to 3.30pm. It is located outside the Urgent Care Centre.
We encourage people to book for a test prior to coming to the fever clinic, which will help reduce waiting times. This can be done by phoning for an appointment on (03) 5761 4284.
You are also asked to register before your COVID-19 test by going to the QR code below. This will make information collection faster.
This QR code will direct you to a Testing registration site to fill in an online form before your COVID-19 test. Once you have filled in the form, you will get a unique registration number, which can be used by authorised staff at the testing site to access your information securely. This will improve the testing experience.
The details you provide will be available when you arrive at any COVID-19 testing site that uses the testing registration form for 90 days. Registration is available to anyone who is 18 years or older and has an Australian mobile phone number.
Visit the Testing registration page to fill in the online form.