At Benalla Health we are dedicated to providing quality care and service and welcome both compliments and complaints, which help us improve our service to you. Feedback of any kind can be made in the following ways:
In person: Please call into reception and arrangements will be made for you to speak with one of the Executive Staff.
By phone: If you prefer, please phone us on (03) 5761 4209 and ask to speak with one of the Executive Staff.
By email: Email the Executive Office at email@example.com
By mail: The Executive Office - Benalla Health, PO Box 406, Benalla, Victoria, 3671
What to do if you are not satisfied with our service:
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC, fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
The following documents will help explain what you should expect when dealing with a health care service.
- Download Expect safe and ethical healthcare poster
- Download a copy of the Code of Conduct for healthcare workers
Aged care-related complaints
The Aged Care Quality and Safety Commission is the primary contact for providers and consumers in relation to quality and safety in the aged care sector, including complaints.
- Phone: 1800 951 822
- Website: www.agedcarequality.gov.au