Emergency Information

Fees for Medicare Ineligible Patients

Benalla Health is a public health facility. All patients utilising this facility for health care treatment must have a Medicare card. The only exceptions are visitors who meet one of the following classifications:

Reciprocal Rights

The Australian Government has Reciprocal Health Care Agreements (RHCA) with the governments of the United Kingdom, New Zealand, Republic of Ireland, Sweden, The Netherlands, Finland, Belgium, Norway, Slovenia, Malta* and Italy*.

*Visitors from Malta and Italy are covered for Medicare for a period of six months from date of arrival in Australia.

These agreements may entitle a visitor to limited health services for medically necessary treatments whilst visiting Australia.

Asylum Seekers and Refugees

Asylum Seekers and Refugees are provided with free medical care (including diagnostics) in Victorian hospitals.

Asylum Seekers and Refugees will need to produce appropriate documents to confirm their status from the Department of Immigration and Citizenship or a recognised asylum support agency, eg: Red Cross. Without documentation, payment will be expected for all medical costs but can be reviewed once documents are presented.

A Medicare Ineligible patient will be required to pay costs for any medical treatment received at Benalla Health. This includes treatment in the Urgent Care Centre, inpatient care and accommodation, and any outpatient visits.  Benalla Health requires payment of fees prior to treatment (Urgent Care Centre or Outpatient).

Diagnostic charges will be raised and payable to radiology and pathology service providers. Details of costs can be obtained from the respective service provider and will require payment on the day of service.

Urgent Care Centre, Inpatient, and Outpatient fees: Effective 01/07/2022
(Fees subject to change – request an up to date quote on day of attendance or prior to admission)

Urgent Care Centre attendance                                       $200 - $500
Day Stay Admission - Day Procedure Ward                    $1,100
Prosthesis Fee                                                                     Cost provided per procedure
Doctors' fees, Anaesthetists, Pharmacy etc                   Full cost per service
Outpatient clinic (per consultation)                                 Cost available per clinic on booking


Medicare Ineligible Maternity Patients

Benalla health does not admit ineligible overseas visitors. Please phone the North East Health Obstetric team on 5722 5225 who is your nearest health centre to discuss your admission.