Emergency Information

About the Acute Ward

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 Benalla Health’s Acute Ward provides high-quality, person-centred care close to home, supporting our community with a safe and welcoming environment.

Our Facilities

The Acute Ward has 24 beds, including a combination of single and shared rooms. Many rooms include ensuites, and all overlook the beautiful gardens surrounding the hospital, offering a calming space for rest and recovery.

Our Care

Our multidisciplinary team delivers compassionate, Best Care across a wide range of health needs, including:

  • Post-operative care
  • Post-natal care
  • General medical care
  • Palliative care
  • Cardiac care
  • Diabetes management
  • Care for older people
  • Support for patients awaiting placement in other facilities

We are committed to helping patients maintain independence during their stay, with encouragement to mobilise early, wear their own clothing, sit up for meals, and participate in daily activities that promote wellbeing and reduce the risk of functional decline.

Our Team

The Acute Ward is staffed by highly skilled nurses supported by a broad multidisciplinary team. Our team includes:

  • Physiotherapy and Allied Health Assistants
  • Social Work
  • Dietitian
  • Speech Pathology
  • Specialist nursing expertise, including diabetes management
  • Pharmacy services
  • Support from menu monitors, catering staff, cleaners, porters and administrative staff

Together, this team ensures high-quality, coordinated care for every patient.

Access to Specialist Services

Benalla Health is committed to providing care close to home. When specialist input is required, we are able to access external specialist services via Telehealth, helping reduce the need for patients and families to travel outside the region.

Our Approach to Care

Our philosophy is grounded in person-centred, Best Care. We listen to patients, understand what matters to them, and partner with them and their families to develop individualised care plans.

Our ward includes comfortable indoor lounges and garden spaces where patients and families can spend time together in a peaceful setting.

Safe Patient Care

Safe patient care (Nurse to Patient and Midwife to Patient Ratios) Act 2015 sets the minimum staff to patient ratios so that everyone can get safe, quality care no matter where they go.

Reporting Period:
1st March 2026 - 1st September 2026.

 Total number of beds:

 18

 Morning shift: 

 1 nurse to 6 patients, 1 nurse in charge

 Afternoon shift: 

 1 nurse to 7 patients, 1 nurse in charge

 Night shift: 

 1 nurse to 10 patients, 1 nurse in charge

 The expected number of occupied beds:

 18