Emergency Information

 

 

 

 

 

 

 

Generalist Counselling

What is Generalist Counselling?

Generalist Counselling is an opportunity to work with a professional counsellor to make positive changes in your life. Your counsellor will work with you in a safe environment to help you manage difficult situations. Counselling at Benalla Health is free. The length of the counselling session is approximately one hour.

It is important to feel comfortable with your counsellor. If you feel that you may not be able to develop trust with that particular worker, then we recommend you try another counsellor, rather than dismissing the process.

Social Workers/Counsellors at Benalla Health work with people 18+ experiencing a range of social, emotional and psychological issues.

  • Anxiety/depression
  • Grief and loss
  • Adjustment to illness or injury
  • Relationship/family issues (not couples counselling)
  • Anger/stress management

As well as providing counselling for individuals and families, Social Workers can assist with referrals to other appropriate services when necessary. Social Workers can also be an advocate for their clients.

Cost

There are no fees charged for Counselling/Social Work services. 

Referrals

A Referral can be made by telephone or in person or by a doctor or other health professional.

Your responsibility

We ask you to:

  • Respect the privacy of all other clients using our service.
  • Keep appointments and notify reception if you are unable to attend.
  • Give health professionals all the information that might assist in your treatment.
  • Keep up treatment plans that you have agreed to.
  • Respect the rights of staff to be treated politely and with respect.

Limitations on confidentiality

Whatever you discuss with your counsellor will be treated as confidential. If information is to be shared with other organisations then your permission must be given. In some cases though, we must disclose information:

  • If there is a risk that you are going to hurt yourself or others
  • If your counsellor believes you have committed a serious crime
  • If a court of law subpoenas information about you.

24 Hour Phone Support

  • Lifeline: 13 11 14
  • Mental Health Advice Line: 1800 280 737