About Us
Benalla Community Care
(Ray Sweeney Centre)
45 Coster Street, Benalla, Vic, 3672
Community Rehabilitation Centre (CRC)
58 Samaria Road, Benalla, Vic, 3672
Phone: (03) 5761 4500
Monday to Friday, 8.30am-5.00pm
Who We Are
Benalla Community Health, also known as Healthy Communities, is a dedicated team of allied health professionals and nurses who offer a range of health services to people of all ages. We work with you to provide education and clinical support/care to help you manage your health at home.
We offer the following supports for clients:
- An telehealth interpreter service is available to all clients and/or their representatives. Please let us know if you require an interpreter so that we can arrange one for your appointment.
- Aboriginal Liaison Officer
Benalla Community Care (Ray Sweeney Centre) is the home of the following services:
- Speech Pathology
- Dietetics
- High Risk Foot Clinic
- Diabetes Education
- Counselling
Community Rehabilitation Centre (CRC) is home to:
- Physiotherapy
- Exercise Physiology
- Occupational Therapy
- Lymphoedema Clinic
- Planned Activities Group
Healthy Communities also includes:
- Health Independence Program
- Sub-Acute Ambulatory Care Program (SACS)
- Hospital Admission Risk Program (HARP)
- Hospital In The Home (HITH)
- Post-Acute Care (PAC)
- Palliative Care
- District Nursing
- Health Promotion
- Support@Home
- Better@Home- Heart Failure program
Fees and Charges
- The Victorian Government Community Health fees policy applies to all Community Health services.
- We will discuss with you any fees and charges that apply to your care.
- If you have a Pension or Health Care Card please have this information available when speaking with our Intake team.
- If you have any concerns with payment, please discuss further with your health provider.
How to Refer
For Organisations
All referrals are sent to: BHintake@benallahealth.org.au
Benalla Community Health does not have a specific referral form. Please send a cover letter and/or a copy of the consumers admission/discharge summary to the above email address. Please ensure to include the consumers full name, date or birth and up to date contact details.
For Individuals
Self-referral is available for some services via phone. Please contact the number listed below to make an enquiry.
For more information, contact us on 5761 4500.
Referral Process
The following outline details the steps that are taken when we receive your referral.
Step 1 – Referral received
We receive a referral from your GP, specialist or service provider via email, mail or fax.
Step 2 – Triage
The referral is assessed to ensure it contains all the required information and to ensure it is appropriate for our service. Our Intake Clinicians will use the information in the referral to initially triage your referral to determine priority, which provides a guide on how quickly you are contacted via phone to discuss the referral.
Step 3 – Initial Needs Identification call
You will receive a phone call from a member of our intake team to discuss the referral. For routine referrals, we aim to contact you within 7 working days from receipt of the referral, however during periods of high demand, this timeframe may increase. Contact for urgent/priority referrals is generally 2 working days.
It is at this point the intake worker will discuss the associated fees and advise you if you have been added to a waiting list or they will organise an appointment.
If Intake cannot get in contact with you via phone, a letter will be sent requesting you to make contact to proceed with the referral. If you do not respond by the indicated date, the referral will be rejected.
Step 4 – Notification
Once Intake has been in contact with you regarding the referral, a letter or acknowledgement will be sent to the referrerd, provided their contact details were included in the referral.
If you were wait listed on receipt of the referral, you will be contacted by a clinician for an appointment when your name comes up on the waiting list
The Benalla Community Care – Ray Sweeney Centre is a partnership between Benalla Health and the Benalla Rural City Council.
The shared facility provides a hub for community based services provided by Benalla Health and Benalla Council, as well as other visiting agencies and services.
Community Services is a department of the Benalla Rural City Council and provides the following services from the Benalla Community Care – Ray Sweeney Centre:
- Family services including child support and family liaison
- Maternal and Child Health
Please contact Benalla Rual City Council via Community Health reception on 5761 4500 option 3 to discuss these services.
The Community Care Centre is also home to Northeast Health Wangaratta’s Dental service. For further information visit Dental Service - Northeast Health Wangaratta
For appointments or enquiries please call 03 5761 2201
Other Visiting Services include: